Benefits of WhatsApp for collections:
- Personalized communication
- Speed and efficiency
- Attached files
Creating effective collection messages:
Basic structure:
- Identification and reminder of debt
- Payment suggestion
- Confirmation request or payment date
Writing tips:
- Simple and direct language
- Short and to-the-point sentences
- Mention the consequences of not paying
- Kindness and respect
Examples of messages
Establishing a communication protocol:
- Define message times and frequency
- Handle responses and objections
- Tracking and documenting conversations
Additional tools and resources:
- Predefined templates and messages
- Integration with collection management systems
- Applications and complementary services
Summary:
WhatsApp facilitates collection and communication with debtors.
A communication protocol, compelling messages, and additional tools are crucial to success.
WhatsApp can be an indispensable ally in recovering debts and maintaining positive client relationships.
